Frequently Asked Questions (FAQ)
Delivery and Shipping
1) How long does the delivery of the item(s) take?
All orders are shipped to Malaysia addresses via Registered Post. If an order is placed before 10am on a business day, the item(s) will arrive at your letter box within the next 3 to 10 business days.
2) Where do you ship to currently?
We currently ship to both Peninsular Malaysia and East Malaysia.
1) What payment methods do you accept?
We accept all major debit cards and credit cards: Mastercard, Visa, American Express (AMEX).
2) What is the payment gateway used in your website? Is it secure?
Yes, the payment gateway used in our website is a secured payment gateway called Shopify Payments. The Shopify Payments gateway is a secured payment gateway commonly used by many online stores hosted on Shopify. The Shopify Payments gateway is jointly provided by Shopify and Stripe. For more information about Shopify Payments and Stripe, please visit https://help.shopify.com/en/manual/payments/shopify-payments and https://www.shopify.my/stripe.
3) Is my debit/credit card stored in your online store?
No, we do not store any debit/credit card information. When you make payments on our online store, your debit/credit card details will be entered into the secure payment gateway Shopify Payments. Your debit/credit card information is handled securely via Shopify Payments and will not be stored in our online store system. Our online store does not have access to your debit/credit card information.
Gift Vouchers/Coupon Codes
1) Can I combine coupon codes on my order?
Coupon codes cannot be combined. Multiple coupon codes cannot be applied to a single order.
2) Do you offer a loyalty program?
We do not have a loyalty program yet. However, we are working on this! Join our mailing list if you would like to be the first to know when we launch a loyalty program! 😊
1) I did not receive my order. What do I do?
Please ensure that you have waited for at least 21 business days, as there may be rare occurrences of slight delays by the postal service/shipping company. If you have not received the item(s) after 21 business days, please contact us at firstname.lastname@example.org.
2) How do I change my order?
If you would like to change an order after checking out an item, pls contact us immediately. As we run by a very tight schedule to ensure you receive the item(s) as soon as possible, we apologise that we will not be able to change the order once the item(s) have been packed for shipping.
3) I placed an order, but I did not receive a confirmation email.
If you do not receive an email from myFonKase.com within a few hours of placing your order, be sure to check your Spam folder in your email. Alternatively, the email address on file might be spelled incorrectly. Please contact us at email@example.com to check on the status of your order.
1) Do you design your own designs?
We have our in-house team of designers whom we are very proud of 😊. They conceptualise all of our collections and designs. If you are a designer and you are interested to join our team of designers, feel free email us your resume at firstname.lastname@example.org. Only shortlisted candidates will be contacted.
2) Are the phone cases hard cases or soft cases?
We sell a variety of cases. The detailed specifications of the cases are provided on each product page. Rest assured, we spend a lot of time and effort in sourcing the best quality products for you! 😊